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FAQ

Shipping

When are orders shipped?


We ship orders by mail every Monday. You will receive a notification email once your order is on its way.




How are orders shipped?


Our main carrier is USPS using Priority shipping. To ensure your order arrives as fresh as possible, we use refrigerated packaging for necessary products.




How long will it take for my order to arrive?


We always use Priority Shipping or faster methods to get your orders to you within 1-3 days. You will be provided a tracking number to keep track of your order as it makes its way to you.




Do you ship nationwide?


Currently, we ship to most states across the United States except for Alaska & Hawaii.

Unfortunately, we are unable to ship to other countries.




Do I have to bake the breads myself if they will be shipped?


No. All our baked goods are pre-baked before they're mailed out. Except for our "Bake At Home" items, all baked goods are pre-baked beforehand.




How are shipping costs calculated?


Shipping costs are calculated by weight. You can check the shipping cost at checkout.





Returns

Do you refund or accept returns?


We do not refund or accept returns of any kind for Shipping orders or Pick-up orders.




What happens if I forget to pick-up my order?


We can only hold your order for a maximum of 48 hours. However no replacement orders or refunds can be made past these 48 hours. We highly recommend picking up your order as soon as possible to enjoy it fresh.





General

What ingredients do you use in your bakes?


In addition to flour, eggs, milk & butter, we use staple Filipino ingredients such as coconut, ube (purple yam), pandan extract & more depending on the product. Ingredients or allergen info will be listed on the product page. Please be aware the breads may contain gluten, dairy, eggs, nuts & tree nuts.




What's the shelf life of Bunso Bread's products? How do I store my breads?


We don't use any preservatives and our breads are served fresh every day. For products with cream & cheese, we recommend refrigerating within 24 hours. Please store all other breads in your refrigerator if you don't finish it within 3 days of purchasing.




I put my bread in the fridge and it became hard. What do I do?


Reheat breads in the microwave for around 30 seconds or until soft. If you have a toaster oven, we recommend using a toaster to reheat pork adobo rolls, pandesal, etc.




Do you have any vegan or gluten-free options?


No, sorry we don't have any vegan or gluten-free options at this time.




What are some of the common Filipino ingredients in your bakes?


Some common ingredients used are: Buko - Young tender coconut meat Macapuno - Coconut with a jelly-like texture Pandan - Extract from Pandan leaf which has a fragrant flavor similar to vanilla and is bright green. Quezo - Cheese Ube - Purple Yam Ube Halaya - Ube jam made with Ube, condensed milk, butter & sugar Yema - A traditional Filipino candy made from combining eggs, milk & sugar




What methods of payments do you accept?


All major credit cards are accepted.




Do you accept payments over the phone?


No, we do not accept payments over the phone. Payments for pre-order pickup and shipping orders will be pre-paid online.




I am trying to call the bakery but cannot get through?


We apologize for the inconvenience. Please attempt to preorder online if possible! Ordering through the website ensures we can keep track of your order and that you will get the breads you want.




I have a general question, who should I contact?


For general questions, please contact us through the form on the Contact Page or email us at bunsobreads1@gmail.com.




Do you currently cater?


Unfortunately, we do not do catering at this time.




Is there parking near the bakery?


You can park on the main street or in the parking lot between the bakery and True Value store.




How far in advance can I place an order?


You can place an order a week in advance through the website. We cannot take any orders further out than a week.




Do you do special orders?


We do special orders for our cakes. Please feel free to contact us at (925) 289-6562 with your order details or through the Contact Page.




Can I order shipping & pick-up items in one order?


Please place concurrent shipping orders and pick-up orders separately. This will help us keep track of the orders more accurately.





Bake At Home

How do I prepare Bake At Home Pandesal?


Instructions:
Line up the frozen pandesal on a sheet pan with parchment paper about 1.5 inch apart (on all sides).
Wait until the size doubles. It should be approximately 4-6 hours. Bake at 300 F for 15 to 20 minutes or until light brown.




How do I prepare Bake At Home Señorita Bread?


Instructions:
Line up the frozen señorita bread on the sheet pan with parchment paper about 1 inch apart (on all sides).
Wait until the size doubles. It should be approximately 4 hours. Make sure that the seam is placed side down. Bake at 325 F for 15 to 20 minutes until light brown.




Can I get Bake At Home shipped to me?


No, sorry Bake At Home items are pick-up only.




Can I pick up my Bake At Home order ASAP?


No, the Bake At Home items take longer to prepare. You'll receive an e-mail notifying you when your order is ready for pick-up.